Sinartogel Privacy Policy — Malaysian User Data Protection

Welcome to the sinartogel Privacy Policy page. This document explains in detail how we collect, process, store, and protect your personal information when you use the sinartogel.one platform.

We understand that your trust is our most valuable asset. As such, we do not simply comply with existing data protection laws — we go beyond the minimum requirements to ensure your privacy is protected at every stage of your journey with sinartogel, from the moment of registration through every gaming session.

This Privacy Policy applies to all users who access or use the sinartogel platform via sinartogel.one, the mobile app, or any other official sinartogel channel. It covers all personal information you provide directly, as well as information collected automatically when you interact with our platform.

Sinartogel operates as a responsible data controller under Malaysia's Personal Data Protection Act 2010. This means we determine the purpose and manner in which your personal data is processed, and we are fully accountable for ensuring that such processing is carried out lawfully, fairly, and transparently.

This Policy does not apply to third-party websites that may be linked from our platform. We encourage you to read the privacy policy of each such website separately.

Sinartogel only collects data that is genuinely necessary to provide you with a safe, legitimate, and enjoyable service. The following are the categories of data we collect:

All data collected by sinartogel is used exclusively for the following purposes. We do not use your data for any other purpose without obtaining your consent first:

• Account Management: Verifying your identity during registration and login, and managing your account profile and preferences.
• Transaction Processing: Processing deposits, withdrawal of wins and other financial transactions securely and efficiently.
• KYC & AML Compliance: Fulfilling legal obligations related to customer identification (KYC) and anti-money laundering (AML).
• Platform Security: Detecting and preventing fraud, account abuse, collusion and suspicious activity.
• Customer Support: Providing effective assistance when you contact our support team.
• Platform Improvements: Analysing usage patterns to improve the gaming experience, website performance and new features.
• Service Communications: Sending important notifications regarding your account, security and policy changes.
• Marketing (with consent): Sending promotional information and exclusive offers — only to users who have given explicit consent.

Sinartogel does not sell or disclose your personal data to third parties for their own commercial purposes. However, in the following limited situations, we may share your information with trusted parties:

• Payment Service Providers: FPX, Touch 'n Go eWallet, GrabPay, Boost, and ShopeePay require limited transaction information to process your deposits and withdrawals.
• Identity Verification Service Providers: Certified third-party KYC partners assist us in verifying the identity of new users in accordance with legal requirements.
• Game Software Providers: Third-party game providers receive only the minimum game session data required for game operation.
• Legal Authority: When required by court order, competent government authority, or valid legal obligation.
• Audit & Compliance: Independent auditors are appointed to ensure sinartogel's operations comply with industry standards.

All third parties that receive your data are bound by strict data protection agreements and are only permitted to use that information for the specified purposes.

Sinartogel continuously invests in robust security infrastructure to protect your data from unauthorised access, loss, misuse, or disclosure. The following are the security layers we employ:

• Transmission Encryption: All transmitted data is protected with TLS 1.3 protocol and 256-bit SSL encryption.
• Storage Encryption: Sensitive data such as financial information is stored in encrypted form using AES-256.
• Two-Factor Authentication (2FA): Users may enable 2FA for an additional layer of security during login.
• 24/7 Monitoring: Our intrusion detection system (IDS) and security team monitor platform activity around the clock.
• Penetration Testing: Security audits and penetration testing are conducted periodically by independent specialists.
• Role-Based Access Control: Internal staff access rights are restricted based on role and job requirements only.

Sinartogel uses cookies and similar tracking technologies to enhance the user experience on our platform. Cookies are small text files stored on your device when you visit our website.

You can manage or disable cookies through your web browser settings. Please note that disabling essential cookies may affect certain features of the sinartogel platform, including the ability to stay logged in.

Under Malaysia's Personal Data Protection Act 2010, you have the following rights regarding your personal data held by sinartogel:

To exercise any of the above rights, please contact our data protection team via email [email protected]. We will process your request within 14 business days.

Sinartogel retains your personal data for as long as necessary to fulfil the purposes stated in this policy, or for as long as required by applicable law. The following are our data retention guidelines:

• Active Account Data: Retained for the duration your account is active, plus 7 years after account closure for legal compliance purposes.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysian financial and tax legal requirements.
• Security Logs: Retained for 12 months for investigation and digital forensics purposes if required.
• Support Communication Data: Retained for 3 years from the date of last interaction.
• Marketing Data: Deleted within 30 days after you withdraw consent.

Once the retention period expires, your data will be securely deleted or anonymised so that it can no longer be linked to any specific individual.

The sinartogel platform is strictly for users aged 21 and above. We do not intentionally collect or process personal data of individuals under the age of 21. Should we discover that data belonging to an underage individual has been collected, we will take immediate action to delete that information and close the relevant account.

Sinartogel reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or service improvements. When significant changes are made, we will:

• Updating the "Last Updated" date at the top of this page.
• Sending notifications to your registered email at least 7 days before changes take effect.
• Displaying clear notices on the platform's main page during the transition period.

Continued use of the sinartogel platform after changes take effect will be deemed as your acceptance of the updated policy. If you do not agree with the changes, you have the right to close your account before they take effect.

If you have any questions, concerns or complaints regarding how sinartogel handles your personal data, our Data Protection Officer (DPO) team is ready to assist:

• Email: [email protected] — answered within 24–48 hours
• Live Chat: Available 24/7 via the live chat button on the sinartogel platform
• FAQ: Visit our FAQ page for a quick response

For data protection complaints that cannot be resolved internally, you have the right to lodge a complaint with Malaysia's Personal Data Protection Department (JPDP) through their official channels.